21 February 2011


Mandalay Bay, Las Vegas

"I'd like to arrange coffee delivery tomorrow morning, please."
"We can offer 5:30a - 6:00a. There are no other options at this time but you can call in the morning if you like."

Next morning:
"I'd like to order room service of coffee and a pumpernickel muffin."
"It will be 70 minutes for delivery."

Lesson learned:
During trade show season, confirm room service delivery for the duration of stay at time of check-in.

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