"Excuse me, where is the men's department?"
(wearing camoflage pants and a T-shirt)
"Casual or suiting, sir?"
"Suiting. Thank you."
24 September 2009
Subscribe to:
Post Comments (Atom)
skip to main |
skip to sidebar
Archive
Labels
A Thousand Words
About
Advertising
Air
City services
Commentary
Concierge
Correspondence
Customer service
Deliveries
Design
Dining
Food
France
From the Trenches
Function as Service
Health
Hospital
Hotel
Interactions
Local
Marketing
New York
Observations
packaging
Retail
Sales
Spa
State
Transportation
Travel
Windows
I love this post.
ReplyDeleteI remember one hot New York afternoon when I went the Brooks Brothers flagship at 346 Madison (which has been a B2 outpost since Woodrow Wilson was in office) to buy a suit for a wedding I was attending. The key word here is "buy." I didn't go to shop or browse, I went to spend some money. Since it was a hot summer day I was wearing khaki shorts, a polo shirt and white canvas sneakers. Being so casually dressed the salesmen (not people, salesmen, old men) refused to help me because I was dressed so casually. It was absurd. I still have that Hickey Freeman suit I bought that day.