Here, we see that thoughtful operations execution goes a long way. Trucks in Tokyo that stock the plethora of drink machines throughout the city also remove emptied cans and bottles that are, also thoughtfully, disposed of in the accompanying trash receptacles beside each machine. Not only are drinks stocked to sell, the drink distributors get an immediate return on their recycling efforts - with one stop.
07 October 2010
Hospital services are improving. This was my initial reaction to an emergency room that I saw in Tokyo. The newly-renovated hospital included some thoughtful meetings about patients' needs beyond medical attention. Just outside the ER waiting room, of quiet music and multiple television screens, were vending machines not only of the usual Japanese selection of Pocari Sweat, green tea and energy-infused waters, but also those selling the basic necessities that we often forget about when we're overwhelmed with why we're there in the first place. You might ask, what basic necessities could there be? Try cotton T-shirts, underwear, tank-tops and robes. Imagine if Hanes sponsored a machine in every hospital across the United States with simple-cost items for patients admitted to stay overnight. I'd bet that one would already start to feel better in having a fresh T-shirt to change into even within the first hour of waiting.